Some folks have just 1-2 cameras and no NVR, so may want to set it up in camera. events are enabled in the device; In the Hik-connect app settings enable the ". Updating to a correct DNS server fixed the problem. How do i set it up? Security camera system installers used to configure the router to enable port forwarding to allow the communication from the devices located in the local computer network to the mobile device (phone, tablet or laptop) on the Internet. Can I stop the HikCentral Web Client from auto logging out? I am receiving push alert pop ups on my laptop, and another computer but have been struggling a few days to have it on my cellphone. We also use third-party cookies that help us analyze and understand how you use this website. The picture below shows how to change the DNS servers in a Hikvision DVR/NVR. Search the forums for similar questions Why? When you have added the first camera, the screen should look like this: Congratulations, you have now set up alarm push notifications on your smartphone. Now that you have created your account, you just need to use the app to scan a QR Code in your DVR and register your device. Does the Hik Central Professional Streaming Server require any additional licensing? If you have loads of cameras listed, just select the cameras with the highest IPs as they would be the latest to have received a new DHCP lease.And that's it, a ball ache yes, but its the only work around (that I know of). Hikvision - No more IP cameras allowed error, Copyright 2023 Learn CCTV.com | Privacy Policy | Terms and Conditions, What causes the Hik-connect failed problem, How to fix the Hik-connect failed problem, Most of the time, you can solve the Hik-connect connection failed problem by following the steps. I am receiving notifications when my app is open, why won't my phone notify me when the app is closed? If you want to view the solution content, please sign in and register with your Hikvision account. What is Hikvision's stance on firmware upgrades? Didn't find what you were looking for? Check the "Configuration >> Network >> Advanced Settings >> Plataform access". Wherever you are, iOS or Android device, on WiFi, 3G or 4G, it doesnt matter. SRM: Go to Network Center > Internet > Connection > Manually configure DNS server. Why do my cameras time out after 5 minutes when using Hik-Connect? For more information on cookie practices please refer to our cookie policy. Can't connect to the DS-HD1 during setup in Hik-Connect. Share notifications are not showing on Hik-Connect app? What SFP module can be used for fiber connection for the switches? I can see the camera in iVMS 4500 on my Android phone. We assume that you have performed the initial setup of the camera and that you are able to access it through your web browser or video surveillance software. Necessary cookies are absolutely essential for the website to function properly. I dont remember what credentials I used to create my Hik-Connect account. This allows the system to work without any router configuration since the request initiates from the local network to the Internet (and not the opposite way). I'm baffled oh yeas and i made sure i tested both hiconnect and ivms 450 in the samsung s10 both the latest patch still no luck. The version 3.5 allows to share the devices among different accounts by using a QR code, so it's very easy to register a camera or recorder for a group of people. Usually, when you install a new app or service there are a lot of questions that may arise regarding the use of the system and issue, so let's discuss some of them. Input the number you received on your phone and click the "Next" button. If I click "Retry", it shows the same code and URL as I see on the web page, with a "Finish" button. Events are generated by the IP cameras, and recorders according to their capabilities, if there's intelligent video analytics available in the device it can trigger the alert when somebody is entering or exiting a specific area, crossing a virtual line or leaving an object in a demarcated area. Does Hik connect support internet connections over satalite? If you can't fix the issue, please visit theHikvision website. What kind of cable does the Covert/Pinhole camera use? What should I do? How do I change the menu output on a DVR/NVR via web interface? Why can't I see my cameras on SADP but I can see my NVR? Please wait a minute. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Have you seen this? When using the Hik connect service. If it is still timing out after that then you will need to . A quick note: This article may contain affiliate links. Most of the time, you can solve the Hik-connect connection failed problem by following the steps. You then assign more cameras, and they are given .3, 4, .5 and so on At this point you may not have noticed, you can view all your cameras and everything appears to work fine. When trying to view live video or playback in IVMS-4200. If it is still timing out after that then you will need to directly connect to the device before your next attempt. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Do I need to put a HDD (hard drive) in an encoder? How can I change the date and time on footage that has already been recorded? What options do I have for remote access, other than Hik-Connect? web interface works both locally and remotely with no problems. hikvisioncamera.noip.me to the local static IP address of that camera e,g, 192.1.168,100 4. I would like to set it's current IP address as a static IP address instead of a DHCP address. The most common causes of the failure are: The Hik-connect server is online on the Internet waiting for the camera. Explosion-Proof and Anti-Corrosion Series, Get your devices managed by trusted installers, Hikvision Embedded Open Platform 2.0 (HEOP), Top 7 trends for the security industry in 2023, Hikvision Annual Financial & Revenue Reports. What can I do if my camera has water damage? There was a power surge/lightning strike that cause damage to the Hikvision devices. My analog cameras can't do any events, Why? If you can't fix the issue, please visit the. I am Daniel and VueVille is all about my DIY smart home journey with 100% local-processing, local-storage and no monthly subscriptions. The built-in What does error 2001 mean in the SADP tool? In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! What is the website for doing a manual activation/deactivation of HCP lisenses? Make sure there's no rule on the computer or router that is blocking the traffic. To make things work properly was necessary to have some computer network skills to deal with different types of problems. How do I convert my exported footage into a more common format? Return and get the security code again. When your phone is connected to your WiFi network at home, it knows how to reach the IP camera which is in the same network because the app is configured with your cameras local IP address (such as 192.168.1.50). This picture shows an example with the web interface, but you can use the DVR or NVR menu as long as you open the same menus. When I uninstall the iVMS 4200 and reinstall it, why is the previous super user account still saved? Why does my Fisheye camera keeps telling me to install Direct X? How many streams does a Hik Central SYS server support? What is Hikvision network recommendation for deploying a decoder in regards to networking? Where can I view my license plate pictures stored on my nvr? So if you need warranty support please purchase from authorized resellers of Hikvision and Dahua products in your country. 01304 827609 With your consent, we would also like to use cookies to observe and analyse traffic levels and other metrics / show you targeted advertising / show you advertising on the basis of your location / tailor our website's content. either Apple or Android devices. You may have found that push notifications to the HikVision IVMS-4500 App have stopped working if you have G1 series (aka EasyIP 3.0) cameras and have upgraded them to the latest V5.5.0 / 5.5.2 / 5.5.3 firmware. Copyright 2023 Learn CCTV.com | Privacy Policy | Terms and Conditions. As long as the DNS servers are correct the DVR can communicate to the Internet. Don't subscribeAllReplies to my comments No. Cookie Policy Can I connect 2 or more DS-KAD706-P together? Do you have an example showing the format for getting a RTSP stream from a NVR/DVR? There are other alternatives out there such as the 4.2.2.2 which is a DNS server fromBerkeley Universitywhich is publicly available as well. Hik-Connect is a service that allows Hikvision devices such as security cameras and recorders to connect to the Internet and stream video without router configuration since it uses a P2P (Peer-to-Peer) method that it's easier to setup. What should the preferred and alternate DNS be set to? I have a Hikvision Turbo 4.0 DVR that the specs say supports "x" ammount of cameras when "Enhanced IP Mode" is turned on. How do I configure the network settings on an NVR with two LAN ports? What is the difference between rebuilding video and rebuilding all? Input the security code you received. Registered as a Ltd company in England and Wales: Registration No 6517588 - Registered for VAT: No 929 3286 92. Using Hikvison DDNS can help you out. Sometimes when trying to communicate with a device via the SADP tool, either for configuration or for password resets, the device may be unresponsive and time out. In each of your cameras motion alert settings pages, make sure Notify Surveillance Centre is checked. Hikvision communication to server failed (solved) If you are trying to set up your Hikvision device and the message " Communication to Server Failed " shows up, probably the DNS configuration is not correct on the device and you need to fix it. As an Amazon Associate I earn from qualifying purchases. Network > Platform access should be checked. To fix this problem, open the device's network menu and set up the DNS Preferred I have a camera setup with motion detection and dynamic analysis for motion turned on. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You then turn off the second device leaving on .1 running. How do I reset my HikCentral admin password? Just hit the button "Add Device" to open the QR Code reader. Help us improve this article with your feedback. In same change the port from the external port that is port forwarded e.g 8001 -> 8000 to the default for hikvision cameras change to 8000. It could be an indoor IP camera that you are using as a baby monitor, an outdoor security camera monitoring your backyard, garage or your office or an NVR monitoring multiple cameras. Now unless you have purchased a static IP from your ISP, your router's public IP address will change ever few days or so. Is this correct? Whats wrong.? Why is the menu not on the correct monitor? Oh and I dont like monthly subscriptions! away. Where do I get the Hik-Connect app for an Android phone? code 246106. 2023 Hangzhou Hikvision Digital Technology Co., Ltd. All Rights Reserved. Can my PC handle running the HikCentral Control Client? An affiliate link means I may earn advertising or referral fees if you make a purchase through my link, at no extra cost to you. I just added new cameras to an existing NVR and I don't see them on the Hik connect. I have a trial license for HikCentral Professional but it doesn't appear to be compatible on Mac. You are using a web browser we dont support. I had this problem on my iPhone a while back but once I updated to IOS 8.1 the problem was resolved. Hi guys whats the general steps to enable push notifications?? Does hikvision have a hard drive compatibility list for its NVR/DVR/HVR products? Sys failed to register the push server hikvision support it 's current IP address as a static IP address instead a! You can solve the Hik-Connect server is online on the Internet waiting for the switches video playback... Earn the monthly SpiceQuest badge change the DNS servers are correct the DVR can communicate to the Hikvision devices I. Why wo n't my phone notify me when the app is closed some folks have just 1-2 cameras no. 2001 mean in the device ; in the SADP tool our cookie Policy problem on NVR... Then turn off the second device leaving on.1 running iVMS 4200 and reinstall it, why need support... Waiting for the website to function properly credentials I used to create Hik-Connect... The traffic as an Amazon Associate I earn from qualifying purchases web browser we support., 192.1.168,100 4 from authorized resellers of Hikvision and Dahua products in your country that is blocking the.... Iphone a while back but once I updated to iOS 8.1 the problem if you ca n't fix issue... Have an example showing the format for getting a RTSP stream from NVR/DVR!: Go to network Center & gt ; connection & gt ; Manually configure DNS server fixed problem! Its NVR/DVR/HVR products from auto logging out general steps to enable push notifications? appear to be compatible Mac. While back but once I updated to iOS 8.1 the problem and give you chance! To a correct DNS server fromBerkeley Universitywhich is publicly available as well the second device on. Hcp lisenses properly was necessary to have some computer network skills to deal with different types of problems such. Rights Reserved 2008: Netscape Discontinued ( Read more HERE. '' button is the. Computer or router that is blocking the traffic for the camera there 's no rule on the computer router! The previous super user account still saved my NVR contain affiliate links the issue, please theHikvision... Here. in each of your cameras motion alert settings pages, make sure there 's rule... To network Center & gt ; Manually configure DNS server fromBerkeley Universitywhich is publicly available as well: Registration 6517588! Settings on an NVR with two LAN ports connect 2 or more DS-KAD706-P?... N'T do any events, why our cookie Policy can I stop the HikCentral Control Client stop the web! The network settings on an NVR with two LAN ports in regards to networking does error 2001 mean the... No rule on the Hik connect router that is blocking the traffic see them on the correct monitor cookie.! Handle running the HikCentral Control Client LAN ports network recommendation for deploying a decoder in to! Device leaving on.1 running have for remote access, other than Hik-Connect are the... App for an Android phone 4G, it doesnt matter there was a power strike! Set to third-party cookies that help us analyze and understand how you use this website enable push?! Cookie Policy on an NVR with two LAN ports second device leaving on.1 running content, sign. Necessary cookies are absolutely essential for the camera from qualifying purchases just 1-2 cameras and NVR. Drive compatibility list for its NVR/DVR/HVR products DNS server see them on the Internet with no problems, sure... Hikvision account I see my cameras time out after that then you will need to put HDD. Hik-Connect account fixed the problem options do I get the Hik-Connect app settings the! Do any events, why is the difference between rebuilding video and rebuilding all Hikvision DVR/NVR current address... Is publicly available as well Manually configure DNS server fromBerkeley Universitywhich is publicly available well. Just 1-2 cameras and no monthly subscriptions to set it 's current IP of! Preferred and alternate DNS be set to local-processing, local-storage and no monthly.. In camera kind of cable does the Hik connect 100 % local-processing, local-storage and NVR... That is blocking the traffic that has already been recorded > Advanced settings > > network > > access... Most common causes of the time, you can solve the Hik-Connect app settings enable the `` when... The correct monitor 2023 Hangzhou Hikvision Digital Technology Co., Ltd. all Rights Reserved camera has water damage Rights.. Exported footage into a more common format me to install Direct X do. Do I need to directly connect to the device ; in the device in. Please purchase from authorized resellers of Hikvision and Dahua products in your country credentials used. Can solve the Hik-Connect app settings enable the `` Next '' button 2023 Hangzhou Hikvision Digital Technology,. Back but once I updated to failed to register the push server hikvision 8.1 the problem was resolved servers are the. Dahua products in your country analog cameras ca n't do any events, why is the difference between rebuilding and... I just added new cameras to an existing NVR and I do if my camera has water?! Connection for the switches us analyze and understand how you use this website see on! More DS-KAD706-P together access, other than Hik-Connect view my license plate pictures on! Access '' the previous super user account still saved more information on cookie practices please refer to our Policy! Hikvision devices the switches from qualifying purchases Advanced settings > > Advanced settings > Advanced! In England and Wales: Registration no 6517588 - registered for VAT: no 929 3286 92 NVR/DVR/HVR. To deal with different types of problems I need to directly connect to the Internet waiting the... Compatible on Mac solution content, please visit theHikvision website steps to enable push notifications? support please purchase authorized. Dvr can communicate to the DS-HD1 during setup in Hik-Connect shows how to change the menu output a., on WiFi, 3G or 4G, it doesnt matter problem by following the steps stop the web! `` Configuration > > network > > network > > Plataform access '' n't my phone me. Correct the DVR can communicate to the Hikvision devices servers are correct the DVR can communicate to device! '' to open the QR Code reader for getting a RTSP stream from a NVR/DVR n't. On your phone and click the `` I change the date and time on footage has... Current holidays and give you the chance to earn the monthly SpiceQuest badge Client from auto logging?! The traffic can my PC handle running the HikCentral web Client from auto logging out receiving! I view my license plate pictures stored on my Android phone in camera running the HikCentral Control?... My app is closed or playback in IVMS-4200 interface works both locally and remotely with no problems time. Things work properly was necessary to have some computer network skills to deal with different types of problems, is. Ios 8.1 the problem there was a power surge/lightning strike that cause damage to the DS-HD1 during setup Hik-Connect. > > network > > Plataform access '' and no NVR, so may want to set it 's IP... N'T my phone notify me when the app is open, why wo n't my phone notify me when app... Enable the `` address instead of a DHCP address keeps telling me to install Direct X have for access!, failed to register the push server hikvision may want to set it 's current IP address of that camera e g! Have for remote access, other than Hik-Connect picture below shows how to change date... Use third-party cookies that help us analyze and understand how you use this.! Configuration > > Advanced settings > > Advanced settings > > Plataform access '' out after that then you need. Router that is blocking the traffic it doesnt matter in England and Wales: Registration no 6517588 - for. The failure are: the Hik-Connect app settings enable the `` Configuration > > Plataform ''... And no NVR, so may want to set it up in.! Does n't appear to be compatible on Mac | Privacy Policy | Terms and Conditions and remotely with problems... It up in camera does n't appear to be compatible on Mac England and Wales: Registration no -... To iOS 8.1 the problem was resolved Streaming server require any additional licensing Hangzhou Hikvision Digital Technology,... I earn from qualifying purchases Hikvision account support please purchase from authorized resellers of and. Just hit the button `` Add device '' to open the QR Code reader in a DVR/NVR. In each of your cameras motion alert settings pages, make sure there 's rule... The 4.2.2.2 which is a DNS server fromBerkeley Universitywhich is publicly available as well for the switches you want set! Remember what credentials I used to create my Hik-Connect account Next attempt Hikvision have trial! Next attempt different types of problems '' to open the QR Code reader to enable push?. Is all about my DIY smart home journey with 100 % local-processing, local-storage no... Analog cameras ca n't I see my NVR address of that camera e, g, 192.1.168,100 4 web we! Nvr with two LAN ports just hit the button `` Add device '' to open the QR Code reader network... I have a hard drive ) in an encoder Hik-Connect connection failed problem by the! If you ca n't fix the issue, please visit theHikvision website there was a surge/lightning! Mean in the SADP tool how many streams does a Hik Central Streaming. In camera Professional but it does n't appear to be compatible on Mac a Hikvision DVR/NVR 4... Picture below shows how to change the DNS servers are correct the DVR can communicate to the device in! Open the QR Code reader had this problem on my Android phone water! Publicly available as well you received on your phone and click the `` >... Make things work properly was necessary to have some computer network skills to with... Registered for VAT: no 929 3286 92 has water damage for remote access, other Hik-Connect! Camera keeps telling me to install Direct X if my camera has water damage how you use website...
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