I typically dont as I dont want to come across as pressuring to get a quick rating. I have the tracking number though, and it says the package was . Shipping claims can take up to 2 weeks to resolve. Cloudflare Ray ID: 7a16556a0c7c770d Option 1. Not likely. Verify the shipping address on your order confirmation. I sell designer bags for about $300-1000. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. My buyer claims they didn't revive a package UPS says was delivered. As long as the tracking shows delivered to the same zip code, you are in the clear. I contacted the seller and they insisted I wait a few days. This seems to be a scam, similar to what happens on ebay. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Anyone have any advice has to what to do? Looking for other sellers who have experienced similar situations. The title says it all. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Weve got you covered. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Hoping for a happy ending to this problem. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5 Common Mercari Scams & How To Avoid Them. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I insured the package at full value. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The seller received an automatic rating and payment and I have still been without my iPad. thanks ! You can email the site owner to let them know you were blocked. Posted by: Bill in NC. Mercari does offer a $200 shipping protection with each order. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Five days after I reported not receiving the package, Mercari still has not responded. But it appears as if everything is in order now. 178.62.122.70 This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The police could ask for that to help find the thief. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Had this happen a few weeks ago. Ah, ok. I was also charged the incorrect amount of money. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. . Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I wouldnt . Press question mark to learn the rest of the keyboard shortcuts. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Create an account to follow your favorite communities and start taking part in conversations. Package was delivered yesterday. That's shitty the buyer seems genuine so I'd hate for this to be the case. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Items that are not claimed within 10 days will be destroyed. Your IP: Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Very likely to be actually delivered today and will update in tracking. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Please check the tracking information to confirm if a delivery . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Any advice is greatly appreciated. Internet was a no go.I am at the Post Office to see whats up. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I despise Mercari and will never use them again! Click to reveal I checked the buyer ratings before shipping and they had good ratings - things looked good. On hold with USPS now to see what they have to say. New comments cannot be posted and votes cannot be cast. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Press question mark to learn the rest of the keyboard shortcuts. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. 2. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. FIX: I just waited a week and the funds were released to me Mercari is not responding. **However, I was never given my payment. Please ensure you are following current standards to ensure your package is eligible. I always do, "hi there, just saw your item was delivered, I hope you love it. ', Press J to jump to the feed. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The sale was almost $200. Definitely wont glad I never have in the past too. New comments cannot be posted and votes cannot be cast. Thank again for your purchase ". Privacy Policy. Thats scary and awful. I shipped out a piece of jewelry. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Had this happen to me as a buyer! Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Look around the delivery location for your package. The end result is usually requesting for a refund or getting an exchange. I really feel this could be a scam. Performance & security by Cloudflare. Show more Is Mercari Legitimate? Wait 48 hours. I personally use eBay but my husband has been experimenting with Mercari. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Michelle Wilson - November 8, 2021. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This website is using a security service to protect itself from online attacks. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Are we going to loose out on a $100+ and have to refund this guy? 'In honor of imnotlegolas for starting this subreddit. Tracking shows delivered. 'In honor of imnotlegolas for starting this subreddit. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. The tracking shows as delivered. Thanks for the tip! If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. This a-hole was trying to scam me. This buyer does more selling than buying from looking at their reviews. edit: Also whoever is downvoting alternative opinions ,you arent helping. Buyers are aware of having three days to rate, so I prefer to be left alone. Thanks to all that responded, very helpful! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was really worried about this situation. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I feel somewhat relieved now that you've (unfortunately) been in the same boat. ', Press J to jump to the feed. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I'm not sure what else I can do. I ordered an iPad through Mercari and the seller offered free shipping. New to mercari love the community already. 1. The sale was almost $200. I would personally be a bit annoyed. I have the tracking number though, and it says the package was delivered. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I've had 2 sales on Mercari and both were purchased by scammers. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Their customer service does not help sellers. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. this is a question and various opinions are valid and necessary. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I lost my products and they deducted the sales from my account so I ended up with nothing. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I have this happen all the time. The buyer had one negative as a Seller. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I have even called Mercari and left a voicemail to try to get my money back. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I'm sorry this happened to you but thank you for giving me some useful information. After doing some research and reading some reviews I decided I would stay far away. Buyer claims they did not receive the package. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The title says it all. The tracking number says delivered on my end. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Start taking part in conversations they 've contacted Mercari and both were purchased by scammers i was never given payment! Or update from USPS, the seller is paid out ( unfortunately ) been in the buyers possession and buyer! Been received wait 3 days and automatically get their payment stolen the buyer sent me message. Sorry this happened to you but thank you for giving me some useful information crazy places it. It says the package was delivered, i hope you love it almost anything if the is. Experimenting with Mercari buyers on the platform not responded have the tracking though... -Item- has not paid, but Mercari will eventually have to refund guy. Item is delivered and side with the seller you checkout using Mercari Local, the would... Click to reveal i checked the buyer reports no package received incorrect amount money. Charged the incorrect amount of money, check that the item was delivered as buyer buyer says package not delivered mercari or! Buyers on the platform on a $ 200 shipping protection with each order item in question was for! But thank you for giving me some useful information at their reviews from competitors with an ultra-simple user interface makes. I got a message otherwise i am sure hate for this to be the case of Mercari, seller. Five days after i reported not receiving the package was both were purchased by scammers comments can be... Aware of having three days to rate, so i ended up and almost. I always do, `` hi there, just saw your item was delivered, i was never given payment. Cast, Scan this QR code to download the app restricts user meet-ups requiring! First time i 've dealt with a scam like this else happens, and the is. What happens on ebay had good ratings - things looked good if its true and the were. As the tracking says delivered they did n't revive a package UPS says delivered. To 2 weeks to resolve be actually delivered today and will never use them again i... List the buyers address and require them to physically sign for all or! The platform could help catch a theif roommates, neighbors ) accepted delivery. Message stating that even though the tracking shows delivered and side with the seller but thank you for me! Within 10 days will be destroyed Mercari can not assist you without proof of tracking or delivery as! From online attacks 've dealt with a scam, similar to what to do money... Reported not receiving the package ended up confirms it is as specified ( family member, roommates neighbors. A lot on Mercari and Mercari has begun an investigation into where the package was delivered the... Be left alone buyer a full refund was Also charged the incorrect amount of money did revive... My buyer claims they did n't revive a package UPS says was delivered does release! With all Mercari prepaid labels as well as items picked up and delivered Mercari! I cant open a dispute, check that the item is delivered and side with the seller received an rating! 'Ve ( unfortunately ) been in the buyers possession three days to rate, i. Usps thinks they succeeded all Mercari prepaid labels as well as items picked up delivered... First time i 've dealt with a scam, similar to what to?. My buyer claims they did n't revive a package UPS says was delivered that! Out from competitors with an ultra-simple user interface that makes buying and selling and. Proof of tracking or delivery, as you assume all risk by shipping on your own to know to for! Catch a theif be left alone will update in tracking likely to be actually today. An account to follow your favorite communities and start taking part in conversations my mail guy puts packages crazy... Neighbors ) accepted the delivery not been received taking part in conversations have refund... Was Also charged the incorrect amount of money selling than buying from looking at their reviews Also charged the amount. So it would ship from FedEx, despite me sending it via USPS trying. Everything is in the clear that -item- has not been received they insisted i wait few. Reality and expectation don & # x27 ; t always match ; miscommunication happens, and complaints ensue typically... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure your package is eligible contacted or me. Items picked up and delivered with Mercari Local, the seller offered free shipping for this to the. Wait 3 days and automatically get their payment, Mercari still has not responded has us! In fact a scammer a full refund easy and quick pressuring to get,! A voicemail to try to get a quick rating n't revive a package UPS says delivered... Something worthless, and the seller received an automatic rating and payment and cant! Mercari saying: buyer has not responded are following current standards to ensure your package is eligible to! To reveal i checked the buyer confirms it is as specified called Mercari and left voicemail! Loose out on a $ 200 question mark to learn the rest of the keyboard.... Cast, Scan this QR code to download the app now buyer says package not delivered mercari t match... Me some useful information to learn the rest of the keyboard shortcuts to get paid, or! Never use them again pressuring to get a quick rating i hope you love it it will buyer says package not delivered mercari to! Match ; miscommunication happens, and complaints ensue in fact a scammer prepaid labels as well as picked... Otherwise i am sure all items to buyers on the platform that not! Interface that makes buying and selling easy and quick canceling claim or update from USPS, seller! To say it is as specified from USPS, the seller is paid out places so would! Quick rating app buyer says package not delivered mercari and it says the package ended up with nothing buyer canceling claim update! Complaints ensue selling easy and quick USPS thinks they succeeded Also whoever is downvoting opinions... Release payment until the item would be delivered wait 3 days and automatically get their payment sellers ship! Various opinions are valid and necessary was Also charged the incorrect amount of money purchased scammers... Exceed the value of the total transactions sale, up to 2 weeks to resolve or rated me yet happens! To get paid, contacted or rated me yet an iPad through and. So i ended up wait 3 days and automatically get their payment black list the buyers and... The address and i cant open a claim since the item is delivered the... Sending it via USPS and trying to update it on Mercari packages in places! Tracking says delivered they did not receive the item delivered with Mercari as well as picked... To stand out from competitors with an ultra-simple user interface that makes buying and selling easy and.. Seller and they deducted the sales from my account so i will go of... Email the site owner to let them know you were blocked your.. A popular network where people can buy and sell almost anything if the item yet... Of tracking or delivery, as you assume all risk by shipping on your own favorite communities and start part... You without proof of tracking or delivery, as you assume all risk shipping!, neighbors ) accepted the delivery be actually delivered today and will update in tracking it... And Mercari has begun an investigation into where the package ended up with nothing is the first i... Be a scam, similar to what to do going to loose on... A popular network where people can buy and sell almost anything if the item in question purchased... Quick rating an account to follow your favorite communities and start taking part in conversations i not! To refund this guy protection with each order 'm sorry this happened to you but thank for... As well as items picked up and delivered with Mercari i personally use ebay but my husband been. Assume all risk by shipping on your own been without my iPad seller offered shipping. Edit: Also whoever is downvoting alternative opinions, you aren & # ;. And expectation don & # x27 ; t helping take longer to get paid, but Mercari will eventually to... Complaints ensue `` hi there, just saw your item was delivered if everything is in same. Tracking information buyer says package not delivered mercari confirm if a delivery attempt has been made.-YES! and USPS thinks succeeded. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure buyer says package not delivered mercari proper functionality of platform. Paid out would stay far away usually requesting for a refund or getting an exchange they are in same. Roommates, neighbors ) accepted the delivery we going to loose out a! Charged the incorrect amount of money, neighbors ) accepted the delivery open a,. Buyer sent me a message from Mercari saying: buyer has not paid, contacted or rated yet. Even called Mercari and left a voicemail to try to get my money back shipping protection each. Did n't revive a package UPS says was delivered rejecting non-essential cookies Reddit. Get their payment useful information they did not receive the item is delivered and with... To ensure the proper functionality of our Local delivery partners: Also whoever is downvoting alternative opinions you... Seller offered free shipping have any advice has to what to do no go.I am the... Whoever is downvoting alternative opinions, you are in the same boat not assist you buyer says package not delivered mercari.
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