By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. If using Zelle within your bank or credit union's online or mobile banking service, your bank orcredit union's support team is able to help you file a payment research. It also comes with the Zelle design integrated as a starter site. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. Still need help? PLEASE READ THEM CAREFULLY. Once you receive your new card you may update your profile in the Zelle app by: If your financial institution is listed, it is a Zelle participating financial institution, and you will need to enroll or update your profile directly through your online or mobile banking service. A scam is when you knowingly send money to someone you do not know or trust. You'll be prompted to accept permissions to your device. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. 2. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. Visa or MasterCard debit card tied to a bank account in the U.S. At the time you instruct Zelle to cancel your use of the Service, any transfers in process using the Service will be completed to or from your bank account that was associated with your profile, but no new transfers will be initiated to or from that bank account through Zelle. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. You may ask for copies of the documents that we used in our investigation. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. U.S. Enter your official identification and contact details. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. All you need is the email address or US based cell phone number of your recipient to get started. The way to fill out the Subpoena form on the internet: To get started on the blank, utilize the Fill camp; Sign Online button or tick the preview image of the form. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. Issuing a Subpoena. If you have chosen to receive in-app notifications through the Zelle mobile application, Zelle may send you both an in-app notification and an email to inform you that a payment that you initiated has been delayed or blocked. i. Termination/Changes. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. 26. Your Liability for Unauthorized Transfers. We do not charge a fee for providing a paper copy of Records and Communications. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. There are no fees when using the Zelle app to send or receive money. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. 1. If you are enrolled with Zelle at a participating financial institution and need assistance with receiving your money with Zelle,please reach out to your financial institution for assistance. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. It may be that your card is not currently capable of receiving money. Once downloaded open the Zelle app and follow the below steps: You're all set! My Info: will allow you to update your personal and profile information. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. Telephoning is the best way of keeping your possible losses down. When you enroll with Zelle, you may establish one or more profiles. Please call us at 1-844-428-8542. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any of the uses identified directly below. 11. You may enroll only one debit card within the Zelle app to send and receive money. We are sorry to hear you no longer wish to use the Zelle app. New federal tax laws are designed to make it more difficult for small business owners and self-employed people to . Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. 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