For now, travel is about armchair exploration and planning for better days ahead. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. If you find it, read it. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Fosse and her husband had initially booked a cruise for April 2020. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Ironcity, the complains are from people who went with Viking in November. we have done 3 river cruises with avalon and have been very satisfied. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Ask yourself: Why is it doing this? This covid crisis has shown companies for what they truely are. They dont particularly care what their image is other than great river and ocean cruises. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! You can find these in the 'Good to know' section. CC Help Jenn Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I mean, shed already collected on the 125 percent promised with her first credit. How do you know a company will use travel math? I think copying you on my complaint helped, she says. They may offer a voucher on future cruises, but seldom a cash refund. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. I consider that excellent service fro Celebrity and my TA. But I also think Viking could have done better. .. this is not an Act of God. Cool Cruiser, if you are still considering Viking don't! 2023 Advance Local Media LLC. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. But for me, the best explanation is that the company is in business. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. July 27, 2011. I might have had the same benefit you had at a later cruise! If a cruise is . It seems the cruise industry knew the COVID-19 situation was dire. Check out our directory. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. I will certainly take your advice and write the State of California. Again, no mention of being able to receive cash once you accept the voucher. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Online booking is always at your service! We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . AND watch carefully of the water level prior to departure! On top of that, we were charged $200. So, don't understand how you were not reimbursed if you couldn't book pre-trip. 3 downloads. It's not a big deal and we always make the best out of the bad river. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Viking REFUSED to give us a refund. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. However, that's not the same as getting satisfactory results, if you know what I mean. is an awesome opportunity to develop competitive skills. I booked a trip of a lifetime to celebrate my 60th Birthday. I would be very surprised if the contract does not allow this. Im happy that my team and I could assist. A discussion ensued. Keyles reached out to Bamboozled for help. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Onboard you'll be treated to an all-inclusive . It's not a big deal and we always make the best out of the bad river. I can't believe this is legal! Years in Business: 26. Business Started: 1/1/1997. Once you're a member . Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Good luck on your cruise! LauraS Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. If you can't travel as planned you must cancel or change your reservation as soon as possible. You'll find it cost considerably less. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I have been recommended that I not be vaccined and I asked for a refund. :confused: Have you read the cruise contract to see what your rights are? Vrbo took my $1,270! The card was not charged. It won't cost more than the price of the cruise. Author. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Family members had all paid. You can bet I'm writing to the Attorney General and thank you for the advice. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Thank you. Ive called repeatedly to complain - I was told someone would call me. How will you calculate the voucher? Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Posted August 21, 2020. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Instead, it offered a voucher for future travel after it canceled your cruise. The total cost was $15,599, including a three-day land add-on and travel insurance. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Fosses case is a reminder to look for the terms and conditions on any offer. We publish the names and emails of customer service managers. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. we would not take the risk but are pleased to have been warned about what plan b would look like. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Like most cruise lines, Viking canceled all of its sailings during the pandemic. All rights reserved (About Us). Viking River. *This voucher can be used on any new Viking cruise and will be applied at booking. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. There are mice in my vacation rental! At Viking, your experience means the world to us. An act of God is one thing when it is unknown. However our travel agent recommended Viking & Avalon. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. There are historically low water levels this year. Representative who said he would be very surprised if the contract does not allow this cost more the. Would take weeks of planning and organizing, not to mention to the. Viking, your experience means the world to us thing when it is.... Lineso that you can find these in the next 24 months especially on a Viking representative who said he be! Big deal and we always make the best out of the cruise industry knew the situation... 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