You can likewise go to its email update feature to get . Can I pickup my package from DHL? Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. I have listed the reasons in order of the most occurring ones. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Press question mark to learn the rest of the keyboard shortcuts. DHL ranks 232nd among Shipping sites. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. And it all depends on the specific goods being shipped. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). This message from DHL means that your package is on hold for several possible reasons. How long does it take to ship from Hong Kong to the USA? In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. It is normal for a hold to be resolved within a week of it occurring. 100% satisfaction guarantee. Perhaps the vessel needs to stop at another location and pick up additional packages. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. If DHL needs additional information, then you should try to provide that as soon as possible. Courier companies cant overcome serious challenges such as natural catastrophes and port congestion, despite how much you pay. Delay of shipment may result from bad weather conditions. It protects not just your package but everyone else as well. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. Delays in shipment incur additional overhead costs and other expenses. Yeh Ive 2 watches coming from trusty to Ireland ! Thus, a delay in shipment. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. for non-commercial purpose. The DHL shipment on hold message indicates that there will be a delay in your package delivery. See also What is the main cause of subsidence? USPS Stolen Package? However, there are times when a call to DHL customer service might be necessary. Holidays are another reason why a DHL shipment might be placed on hold. Some packages might even take weeks to clear customs in situations like this. The best thing to do is just to wait and see if the message gets updated. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. There are a few things you can do to avoid having your DHL shipment placed on hold. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? Unfortunately, it will create a delay, and sometimes quite a long one. It means the ship still has to wait for a slot to be able to berth. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Customs clearance usually takes only around 24 hours. The amount of time that the package spends on hold differs depending on what is causing the delay. : The Final Solution! Is there anything I need to do when I see a DHL On Hold status? Looking for recommendations. I cannot say enough about how fantastic this service is. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. They should have let the shipper know that UPS allows money shipments and DHL doesnt. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. This is especially important for international shipments. Maybe they provided the street for the delivery address but forgot to include the apartment number. The logistics company in this case, it is DHL may go the extra mile to locate you. Calling DHL can mitigate these issues, but it is still a difficult situation to be in. Port congestion. DHL connects people in over 220 countries and territories worldwide. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions The package awaiting the next ship/flight/truck. Read more below. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. All it takes to immediately address this issue is through close monitoring by the import broker. What Does DHL Shipment on Hold Means? In some cases, it may be due to an issue with the package itself. Been waiting like a month lmao. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. Please try using a pieceID / container number if available. Step inside and see how virtual mailboxes are the future of mail. And it all relies on the things being transported. Incorrect or incomplete delivery address and contact details. If its being held up due to traffic, itll most likely be resolved fast. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. The occurrence of a pandemic may be considered the worse scenario of all. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. There are different reasons why container ships change routes. You can usually get more information on the reason for the delay by contacting DHL customer support. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. When we say port congestion, there is no available berth for the ship carrying your cargo. Do you have a watch guy that does service on replicas for u on the island? However, what does it mean when you see the DHL shipment on hold message? DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. I'm East Coast US if that matters. An item can theoretically be placed on hold for an extended period; however, this rarely happens. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. ), it is possible for this to occur within a country too. U.S. Customs requires many documents for goods coming into the country. But, more often than not, delays get addressed within one week from the original date of delivery. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. In this case, they will contact you. Usually, the shipper or online shop is able to provide the tracking number or ID. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Same, but in Hong Kong as well. Shipment delays result in higher operating costs and other expenditures. An On hold is eventually resolved within a week of its occurrence. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. 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