Change to a new Voyage date up to 1 year after original Voyage date. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. But if you need help, well do our utmost to provide it. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. 2. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. (Proof of a positive test result is required. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Here youll find everything you need to know so you can book and sail with confidence. Additional rights may apply to our U.K. They will receive 100% of the cruise fare paid in the form of FCC. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Note: the date of departure means the date the arrangements you havebooked through usstart. Heres a peek. What happens if a Sailor tests positive for COVID on board, 6. Providing vaccination status (if applicable), 1. Sir Richard Branson's . Standard cancellation policies are found in the ticket contract. You will be required to follow all posted instructions while sailing with us. Spa treatments. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. You can also email healthcheck@virginvoyages.com if you return with a positive result. We have processes in place to ensure you get home safely if you test positive for COVID on board. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Fare difference to pay. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. What to expect on the day of your voyage. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. - Pre-cruise testing is no longer required. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Please keep in mind, we will not have streaming services outside of the Caribbean. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. 1. For an up-category change, applicable fare increase is due at time of change. Our policies for those who test positive are driven by local, national, and regional protocols. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. The list of things we recommend that you bring along with you, 5. The list of things you wont need to bring on board, 3. Complete the Voyage Well acknowledgement in our Sailor App, 6. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. For an explanation of our Advertising Policy, visit. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Please view our advertising policy page for more information. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. (Proof is required.) Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. The minimum age to book a Voyage is 18 years old. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Per person taxes and fees will be refunded to the credit card on file. Items 7.1 and 7.2 of the ticket contract includes . Beyond that, it becomes non-refundable. There's also a required health screening to be filled . Credits must be used toward a new booking within 24 months of issuance. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. What to put in your carry-on: You can, of course, unsubscribe at any time. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Please visitthis linkfor more information regarding Shore Things terms & conditions. The new policy will go into affect starting July 24. Yes, I want to receive emails from Virgin Voyages. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. A fare difference may apply at the time of rebooking. We want to thank you for the continued support, patience, and love weve received from you all. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Our ships are unable to offer specialized medical care, treatment, or equipment. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Check you've typed your email address correctly. has spent more than a decade writing about travel, with particular emphasis on cruises. 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