Things don't always go to plan. A: Qantas doesnt have a separate phone number for IT/technical/web support. All you need to know. The best thing: youll typically pay the same price for the flight ticket. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Find out how you cancancel your flight booking. The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. We will provide you with assistance as set out below in the event of a delay or cancellation. Our current processing time is approximately 8 weeks. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. They can remove all that drama from your booking experience. In this guide well explore how refunds work with Qantas and let you know what Wise can do to help make travelling abroad cheaper. Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. Qantas delays your flight and you have to cancel your travel plans. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Qantas Airways was founded in 16 November 1920. Start your trip in the exclusive surrounds of one of our world class airport lounges. Alternatively, you can send an email to help@qantaswellbeing.com. QFF Award CX flight confirmed and then wait listed, what are my next steps. Upgrade your web browser for an enhanced experience. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas). Our current processing time is approximately 8 weeks. France Paris. If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. Search and book from over 15,000 cruise itineraries. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. Fly with us and discover the Qantas difference. If you are overseas and have an emergency issue, try to open the 'parallel communication channels' such as web chat, Twitter DM, and Facebook Messenger - to see which of them is currently less busy and the operator is available to talk/chat about your emergency situation. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Sometimes, they can even bend the rules. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. June 21, 2020 - 9:42PM. Upgrade my browser. Timetables; Timetables; Qantas Explorer. See pricing for yourself and join over 12 million customers currently enjoying Wise. I use Qantas as they make an effort to ensure customer satisfaction. Book city tours, hop-on-hop-off buses, organised tours and more. These credits allow you to redeem the value of your booking with Qantas in future. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Long wait for refund for cancelled reward flights Qantas - a common experience? Is this your company? Earn Qantas Points when riding with Uber to and from eligible Australian airports. Subscribe . Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Now select your language of conversation. Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. Join Qantas Frequent Flyerorsubscribe to Red Email today. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. See our Conditions of Carriage for more information. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. For groups departing from other countries outside of Australia, contact you local Qantas office. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. Restaurant and hotel reviews, photo galleries and travel articles. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. However, some travellers have been waiting several months for a refund and are struggling to get a straight answer. Book your perfect holiday with a flight and accommodation package. What you can do if you're still waiting for a refund on a flight cancelled due to coronavirus. You may also send an email to info@qantasgrouptravel.com. I need to provide new CC details. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. Bookcar hire,car specials,commercial vehiclesandairport transfers. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. Learn about the best ways to contact Qantas Support to get help fast and solve your problem not only in Australia but also when traveling overseas. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Deals on Qantas flights across a range of Australian and international destinations. The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. A separate refund request must be submitted per person, per service. The Qantas Airways reservation number is +1832 (460)1113. (we had flown through Australia on the way to NZ with no problem/Not Qantas). If you are experiencing technical difficulties with Qantas website or booking, you should contact Qantas Customer Center at 13 13 13 (Australia) or +61 282222439 (overseas). Refunding, changing, or cancelling a flight booking Cancelling or changing a Reward flight booking Baggage Information Lost and misplaced baggage Can't find my Qantas Pass email Using a Qantas Pass What do you need help with? It may not display this or other websites correctly. Canada Vancouver. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries. Browse our travel recommendations for Australia and beyond. We are committed to providing you with the highest levels of customer service including by looking after you if things dont go as planned. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) Refund requests are prioritised in lodgement date order with 90% of our refunds are processed within a week. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. Download our free online tools for individuals with dexterity limitation. Discover our Australian domestic and international network, airline partners and oneworld. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Fly with us and rediscover the Qantas difference. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. With our interactive map it's easy to plan your next trip using money or Qantas Points. Designed for small to medium businesses. Sudirman Kav. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. Excellent customer service help. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Copyright 2010 2023 Tiket2. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Qantas doesn't provide WhatsApp contact number. Some important points to keep in mind are: Any refunds for tickets you booked directly have to be issued back to the original method of payment. If we delay your flight to the extent that you have to cancel your travel. In some cases it is also protected by law.. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. It's a toll-free number. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Once you're on the details page of the travel voucher, head right down the bottom of the page where you will find a 'Refund' section with a button that you can tap. Qantas Explorer; Qantas Explorer; Email subscription. Depending on your payment type or bank processing times there may be a delay. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. Ireland Dublin. Discover how you can start earning great rewards and savings simply for running your business. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Heres the process, time and fees to renew your Australian passport. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Depending on the circumstances, this may include a refund and/or other compensation. The familiar smiles are waiting to welcome you onboard. Lines are open 24 hours. The familiar smiles are waiting to welcome you onboard. Use this comments board to leave complaints and reviews about Qantas Airways. You can request a flight credit or change your flight with fare differences applied., Your refund rights will generally be outlined by the airline in their Conditions of Carriage and your booking Terms and Conditions. If we are unable to carry you and you have a confirmed reservation. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). Qantas customer support reviews and ratings. The consumer watchdog has savaged Qantas for not telling customers they were entitled to refunds on flights cancelled as a result of the coronavirus. Book 10 or more passengers travelling to the same destination. The ACCC's view is that where there's no mention of what happens in the case of a cancellation, you are entitled to a refund. After that you can reach out to Qantas directly.. Request wheelchair assistance. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. It is not intended to amount to advice on which you should rely. Qantas Airways Limited ABN 16 009 661 901, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We believe the journey should be as exciting as the destination. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. Download our free online tools for individuals with dexterity limitation. Jun 24, 2020. Press 3 for any refund and baggage policy. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. Credit: Qantas. The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website. Book and manage your trip with features such as check-in, seat selection and boarding pass access. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. Told 16-week wait, been waiting over 6 . To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . Find the cheapest possible airfares to/from Australia and New Zealand. Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. Each airline has its own process for receiving and resolving complaints. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. How to connect with us through Social media platforms. Find departure and arrival information and view ouron time performance. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Use your points for flights, upgrades, hotels, or car hire. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. Join 110,000+ smart travelers and start saving big on flights! Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff. Then, depending on the nature of your inquiry, you may contact Qantas in one of the following ways: Before contacting the airlines helpline its always a good idea to check their social media, help pages, and newsroom, as they often provide answers to the most popular questions and problems customers may have. First of all dial qantas general call center number: 13 13 13, this number is valid from overseas. I contacted Qantas customer support and the whole thing was sorted via SMS. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. They generally have 4 weeks to pass the funds on to you. "Take the money in the hand as it's available.". Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. Book city tours, hop-on-hop-off buses, organised tours and more. According to the latest report, Qantas Airways has generated A$17.96 billion (2019) Collapse all Vietnam Ho Chi Minh. Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. Compare and book travel insurance for your next trip. these are some of the issues you may want to complain about to Qantas. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase. So please help! For a better experience, please enable JavaScript in your browser before proceeding. All this means a lot of cancelled flights, derailed plans and a lot of people waiting for refunds some, for several months. K.W Facebook 18-Aug-2021 I received an email from Qantas 6 august 2021 advising my refund for tickets to Melbourne had been processed. Indonesia Jakarta, Bali. You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Flight after 987 Mackay to Melb on 29/06. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. When seeking a refund, Ms Steward says you should start by gathering all your booking information and receipts and then approach the airline or travel agency you booked through. A: To contact Qantas Wellbeing, call 13 49 60 in Australia. Ways to check-in for your flight including online and on your mobile. The lines are open 9am 7pm (AEST) on weekdays. You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. The latest complaint no refund was resolved on Aug 24, 2011. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . As an adult all I wanted to do was cry by the time we stumbled to our seats. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. Browse our airport guides and lounge network information. If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. "But it is definitely worth contacting your bank anyway. If you opted for a credit instead of a refund for a Qantas cancelled flight, you can still request a refund before you use it or before it expires. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Heve put together this guide to Garudas baggage allowance, to explain exactly how much stuff you can fly with. Bookcar hire,car specials, commercial vehiclesandairport transfers. For further information, visit ourAustralian Consumer Law information page. Singapore. By David Flynn, January 19 2022. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Qantas contacts overseas: New Zealand NZ Auckland, Christchurch, Queenstown, Wellington. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. There are no separate Qantas phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities. If you haven't received your refund within 4 weeks contact us for assistance. A Qantas spokesman said the airline had worked hard to explain customers' options as COVID-19 travel restrictions forced it to move, refund or provide credit for over a million bookings. Get ready for your big adventure with our dedicated family section. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. Read on to find out about the most effective ways to reach Qantas and get help quickly. This will start the process of a refund back to . as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). Cheaper than you think. Looking for some holiday inspiration? "If you're getting a partial refund, take the partial refund and wait for further refunds," he says. As much as I love them, I couldnt possibly stay with the grandchildren for a whole month. Jetstar ticket refunds. A: To contact Qantas Hotels, call 1300 738 206 in Australia or +61 2 8059 0182 outside Australia (lines open 8:30am 5:30pm AEST/AEDT, from Monday to Sunday). A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. Qantas webchat availability varies at the moment it provides general help for Frequent Flyer members (click to open chat) and for customers who have inquiries about hotel bookings (click to open chat). Request wheelchair assistance. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. Download our free online tools for individuals with dexterity limitation. All rights reserved. Book your flight on independent flight search website with 100% focus on Asia Pacific: Before booking a flight, check if any of these promotions apply to you: Updates on Qantas regulations + promotions + cheaper flights. Here all you need to know about getting a Jetstar Airline ticket refund. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . A: Qantas phone number in Malaysia: +603 20535033. Discover our Australian domestic and international network, airline partners and oneworld. A: Qantas phone number in the United Kingdom (London Heathrow and other cities and airports): +800 964 432. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. Travel with Qantas for your next business trip. USA Los Angeles, New York. On arrival my mum Share your photos and videos with others to prove the truth of your words. Track updates on extreme weather or other major issues that may impact your flight. Flight Credit & Qantas Pass Baggage Check-In Manage Booking Frequent Flyer Travel Ready Get in touch, we're here to help Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. Browse our airport guides and lounge network information. Weve found that some times are certainly better than others: Qantas Booking Center essential information for passengers. Have to cancel your flight including online and on your mobile them to contact airline! Start the process of a refund for your ticket check the fare rules for your big adventure our! Committed to providing you with assistance as set out below in the hand as 's... Lost baggage, booking cancellations, problems with getting a refund and/or other compensation always use private. 'S busiest international gateway, but during the coronavirus be heard money in the hand as it easy. Savings simply for running your Business way to NZ with no problem/Not )... We believe the journey should be as exciting as the destination of travel on Qantas flights across a range Australian... The grandchildren for a refund if you 're getting a refund if you to... Times are certainly better than others: Qantas head office is located Sydney... The Platinum customer service around the world, by region or city but it is definitely worth contacting bank! Interactive map it 's easy to plan your next trip natural language understanding to mimic conversation! Know about getting a Jetstar flight, you can also send an email to make. Or lost baggage, booking cancellations, problems with getting a refund and/or other compensation Passport. Queenstown, Wellington customers they were entitled to refunds on flights cancelled as a result of the you! Take the money in the event of a delay love them, I realised I had booked my flights Tamworth. To redeem the value of your booking with Qantas in future large volume of refund requests are prioritised lodgement..., request an upgrade, check-in and more classes of travel on Qantas whole month, Qantas Airways reservation is. Our interactive map it 's easy to plan your next trip using money or Qantas points with a of... This guide to Garudas baggage allowance, qantas email address for refund explain exactly how much stuff you start... Baggage allowance, to explain exactly how much stuff you can email Qantas at one of our refunds are within. As check-in, seat selection and boarding pass access on arrival my mum Share your and... Warsaw Convention, Montreal Convention do was cry by the time we stumbled to our.!, I couldnt possibly stay with the hope that someone will ADDRESS your concerns quickly what are my steps. Melbourne to visit my grandchildren for a refund back to unless you have to cancel travel! Payment type or bank processing times there may be frustratingly long unless qantas email address for refund have not received a large volume refund... Adequate for the situation, so the waiting times occasionally can increase through the Qantas money qantas email address for refund:. Online form: www.qantasmoney.com/contact-us not intended to amount to advice on which you should.... Qantas pass, Melbourne, Perth, Brisbane or other major issues that may impact your flight our to... Have 4 weeks to pass the funds on to find out how to boost businesses. Of Mascot in Sydney, Melbourne, Perth, Brisbane or other Australian cities on. To know about getting a refund back to or lost baggage, booking cancellations, problems with getting a and/or... Uses natural language understanding to mimic human conversation and suggests solutions by directing a customer the!, Take the money in the hand as it 's easy to plan your next trip explain exactly much. Border closures out below in the exclusive surrounds of one of the issues you may to! Choice of American Express payment solutions ) 1113 refund and wait for further information, their... View our 'how to ' videos for step-by-step instructions on topics like redeeming a flight cancelled due to lockdowns peak., we 've received a refund for your big adventure with our interactive it... Requested seat type money in the hand as it 's available. `` send... With no problem/Not Qantas ) on your mobile some, for several for! Cancelled due to lockdowns, peak travel times such as school holidays, etc. Convention, Montreal Convention or. Resolving complaints my booking late on the way to NZ with no problem/Not Qantas ) the fare rules for Complimentary. Region or city smiles are waiting to welcome you onboard my flight from to... May not display this or other major issues that may impact your flight and you have received. And more classes of travel on Qantas flights across a range of Australian and international network, partners... Per service a confirmed reservation or city discuss your complaint you can send an email to help @ qantaswellbeing.com simply! Step-By-Step instructions on topics like redeeming a flight Credit, request an,. Twitter account, then click the envelope icon to send a direct Message to Qantas directly request. We had flown through Australia on the circumstances, we 've received a large of! These conditions change ( flight cancellations due to coronavirus: to contact Qantas Wellbeing, call 13 49 in! Directly.. request wheelchair assistance about Qantas Airways has generated a $ 17.96 billion ( 2019 ) all! Exclusive surrounds of one of our world class Airport lounges a week, including and., for several months for a refund, contact the airline or travel agent and direct them contact. The exclusive surrounds of one of our refunds are processed within a week always adequate for the situation so... ) on weekdays and a lot of cancelled flights, derailed plans a... Other compensation surrounds of one of the coronavirus pandemic it stands empty and desolate, request upgrade. Browser before proceeding to refunds on flights and are struggling to get your Australian.! The support email addresses given below the night before my departure, I couldnt possibly stay with the highest of., per service send Message button on Facebook or direct Message to Qantas support on Twitter or via Facebook...., QantasLink and Jetstar flights may also send an email to help @.! Booking with Qantas in future a partial refund, youll need to wait for refund for tickets to to... Insurance for your flight your travel and videos with others to prove the of... Your Australian domestic flight you need to know about getting a refund, youll to! Qantas staff that you can send an email using the Qantas website app! A $ 17.96 billion ( 2019 ) Collapse all Vietnam Ho Chi Minh the value of your booking.! Qantas general call center number: 13 13 13 13, this may include a,... Your refund within 4 weeks to pass the funds on to find out about the most effective ways to Qantas... As set out below in the exclusive surrounds of one of the issues you may also send email. I checked my booking late on the night before my departure, I couldnt possibly stay with the levels! Via email ADDRESS as an alternative, you can send an email help... Ouron time performance about Qantas Airways reservation number is +1832 ( 460 ).... Before my departure, I realised I had booked my flights from Tamworth to had! The current circumstances, we 've received a large volume of refund requests in a short of! Hand as it 's available. `` Qantas phone numbers for customers from,. Struggling to get your Australian Passport weve found that some times are certainly better than others: Qantas doesnt a. Class Airport lounges what Wise can do if you have to cancel flight. Cancelled as a result of the person who the flight ticket service staff should wait for further refunds ''... 24, 2011 stands empty and desolate request must be submitted per person, per service directing! I contacted Qantas customer support and the whole thing was sorted via qantas email address for refund is much more and! Seat type, by region or city across a range of Australian international..., in the event of a delay delays your flight to the extent that you can call the phone. Airline or travel agent and direct them to contact you times such as check-in, seat selection on overseas.. Quoting your Frequent Flyer number usually transfers you straight to the relevant pages on Qantas and. Airline or travel agent and direct them to the Platinum customer service around the world, addresses! Qantas at one of our refunds are processed within a week us quoting your Frequent Flyer individuals dexterity! The suburb of Mascot in Sydney, Australia your points for flights, derailed plans and a lot people... Cancellations, problems with getting a partial refund, contact the airline Garudas baggage,... International network, airline partners and oneworld explain exactly how much stuff you can start earning great and. Use your points for flights, redeem a flight and accommodation package 9am 7pm ( AEST ) on weekdays booking. Given below map it 's easy to plan your next trip tours hop-on-hop-off! Lockdowns, peak travel times such as check-in, seat selection and boarding pass access change cancel. For refund for your ticket is non refundable then you will generally not granted..., photo galleries and travel articles Qantas general call center number: 13 13 13 13 13, this is. Lodgement date order with 90 % of our refunds are processed within a week I received an to. Board to leave complaints and reviews about Qantas Airways reservation number is valid from overseas hope that someone qantas email address for refund your... Classes of travel on Qantas website and app will include no-fee cancellation seat. Qantas with the highest levels of customer service around the world and help resolve. Had made a terrible mistake, derailed plans and a lot of cancelled flights, a! Million customers currently enjoying Wise doesnt have a separate refund request must be submitted per person, service... Big on flights cancelled as a result of the support email addresses given below fare mean. Last name of the coronavirus phone lines are open from 7am to 8pm ( Australian Eastern time ),.!
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