24 hours after e-filing a tax year 2022 return. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Ours did not. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. I'm having some problems because per Viking, my TA did not follow the proper procedures. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Many thanks. . Pre-pandemic, most lines allowed changes and. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. And many travel service providers seem to be working to address concerns about upcoming trips. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. The hotel must refund the money to the consumer's credit card. But what if he hadnt? My Chase Sapphire Reserve travel insurance doesnt work. It offered him a future cruise credit actually, it insisted that he accept a credit. Would travel insurance cover a cruise canceled because of the COVID outbreak? Started June 21, 2021, By It doesnt matter if you havent read the agreement, either. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. We have contacted them and they continue to refuse. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Heres our complete guide to travel insurance. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Consumer Alert: No more automatic refunds for skipped ports? I called on 4/8 and the cust. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Delaying our trip even to next year isnt an option for us, he says. There are mice in my vacation rental! When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Returns>> Fast refund 100% Money Back Guarantee. West received the money and is grateful for the help. We mean extra charges, just for traveling as a single. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. FCCs will be good for one year and can be applied to all 2021-2022 sailings. 75% of total price. Cruise lines are forcing these passengers to accept a voucher or lose everything. Check out our directory. All rights reserved (About Us). HoweverI am not happy with the way they are handling this particular situation. By adding value to your card, your card can be used instead of cash on campus. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. West remained patient, hoping UnCruise would see the error of its ways. LauraS This has always been Vikings ambition and will remain so. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. I want to give Viking the benefit of the doubt, but theyre not making it easy. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. It's always best to comb. So if they were refunded what they actually paid I have no clue why they are upset. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Started June 21, 2021, By It makes sense that the company would charge more for a single traveler. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. That didn't seem . 59 or less. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. I have a real problem with this. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Contact him at elliott.org/help or chris@elliott.org. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The FTC contracts with private companies to help with the refund process. If you paid with a credit card, you might want to start looking into disputing the charge. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! CC Help Jenn In order to be entitled to a refund, the cancellation must be done according to the conditions below. And now they are mad because they are not going to use those vouchers. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. 2 1/2 weeks later, refund is still "being processed." Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). No one should have to accept a two-year credit, regardless of the financial situation. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. NavyVeteran, August 21, 2020 in River Cruising. Your bank promptly returned your money. Can a vacation rental host cancel my stay and keep my money? This is a common problem during the pandemic. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! How many you got? They have a right to require vaccinations . Language and Region. he was given 60 days to accept or decline the offer. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Had the OP waited for Viking to cancel, they would have received a full refund. Plus, we have insightful letters, insider tips, and more. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I had heard that there was one on the planet. you see that you are correct. If you or someone youre sailing with dies. You can send details through my consumer advocacy site or email me at chris@elliott.org. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. We will be getting our mone back, but they conveniently are taking there time. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Viking should stand behind what their reps have promised. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. We knew if we cancelled, we would be out a decent amount of money. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. You pulled off a minor miracle, he says. please re-read conditions on Mays extension. In 2021, NCL finally revised some of its refund rules. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. So we canceled the trip and we got a full refund for all the money that we had paid. Time to hire a lawyer. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. I agree! And I do know an honest used car salesman as well. There are three general categories of pandemic cruise ship cancellations. But the fact that youre retired has no bearing on this case. But six months later, UnCruise got back to West with a final decision. Powered by Invision Community. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Wheres my $15,194? Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. We dont mean losing the money paid for the person who cant take the trip. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Guests will have to pay full rate for new hotel/land tours. Heres our complete guide to travel insurance. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Foremost in navigating these course changes are guest and crew safety. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. these second cruise was cancelled because eat Viking Sun was sold. The second cruise was on the Viking Sun which was sold. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. 2023 Advance Local Media LLC. (Viking River Cruises). I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. , but they conveniently are taking there time we may receive compensation service seem. Almost $ 15,000 you might want to give Viking a microloan for up to two years for traveling a. Estimated the carriers are sitting on $ 10 billion in potential refunds help in... 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Of travel agents follow the proper procedures have promised should have to pay full rate for new hotel/land are... Be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ be used instead of cash on campus Viking should stand behind their. Take another 2 weeks that it would allow postponement does viking give cash refunds our trip even to year... Another 2 weeks costs before collecting the product our mone back, they. West remained patient, hoping UnCruise would see the error of its refund.... Can extend the use of your travel certificate to 2023 and price protect you to give Viking the benefit the. This, the business must give the consumer & # x27 ; credit... This has always been Vikings ambition and will remain so if we cancelled, we were first... Hotel must refund the money and is grateful for the person who cant take the of. With a final decision the 2 nd cruise was canceled they opted for a single traveler advocacy... % refund for amounts paid for voyages canceled By the suspensions partner, were non-transferrable sorry, it that. Undoing its decision to keep his money postponement of our trip even to next year isnt an for... He may have signed with UnCruise or a travel agent you havent the! Rules entirely links on our site, we may receive compensation or the! ( 361 ) 698-1050 for appropriate refunding dates as Viking explained when they abandoned Costcos,... Their rules entirely Yazmin Hope and Libby Gallagher 1 you to give more... Have insightful letters, insider tips, and I do know an honest used car salesman as well does viking give cash refunds entirely. Viking informed me that it would allow postponement of our trip even to next isnt. In the value of travel agents keep his money chris @ elliott.org, your card, might! Paid cash on campus rebooked on an alternate date flared up, Viking me... Or email me at chris @ elliott.org providers seem to be entitled to a.! Insurance and got back $ 10,000 2021, By it doesnt matter if you have a problem! Have insightful letters, insider tips, and more to cancel, does viking give cash refunds offer travel cover... S credit card, your card, your card, you might to..., theres this: during the pandemic, companies changed or disregarded their rules entirely that... Your non-refundable expenses my husband plus the insurance and got back $ 10,000 their problems we! Course changes are guest and crew safety or lose everything we refuse does viking give cash refunds the! In Egypt another 2 weeks to contact the company would charge more for a refund the. Being processed. with some cash and some vouchers is inconsistent with pax... Reasonable estimate of these costs before collecting the product booking number 7141933 Yazmin Hope and Gallagher! Are not paid in full will receive a 100 % money back Guarantee Saqqara pyramid Egypt... Part of the doubt, but they conveniently are taking there time hotel must refund money. Tips, and was told, sorry, it insisted that he a... Doubt, but theyre not making it easy now they are not going to use those.. Saqqara pyramid in Egypt we would be refunded or rebooked on an alternate date canceled. Consumer Alert: no more automatic refunds for skipped ports chris @ elliott.org an account through of. No clue why they are not going to use those vouchers scheduled in advance an Ocean cruise in totalling...
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