Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If your Senior Pass has been stolen, report it to the police. We will charge you to replace a damaged pass. I confirm that, as far as I know, the details I have provided are complete and accurate. Pensioners face bus rule change. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. They will make sure that your photograph matches and your pass is valid so you can travel. For more information, you can read our Customer Feedback Policy & Guidance Policy. Replacing stolen passes. February 26, 2023 . If your Medway bus pass is stolen, we'll replace it for free. If your bus pass is stolen, we'll arrange a replacement free of charge. I have lost my student ticket, what should I do? We would like to send you . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. I think Ive left something on the bus. Have you moved home since you received your last concession travel pass? Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! 1 Mann Island, L3 1BP Liverpool, UK If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. No, you will need to buy a ticket for your journey until a replacement pass is issued. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. /ColorSpace/DeviceRGB /BitsPerComponent 8 Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Get In Touch webform and complete the Fix It / Report It option. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. We aim to have normal service resumed as swiftly as possible. If so, please contact your local Council Caerphilly on 01443 866550 Oh, and it can be used on the river ferries as well. Liverpool Lime Street is currently closed to the public due to a security threat. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Enter a postcode. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. if you have already created an online account, if you have already created an online account. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Beyond the 60 days there is a charge of 10 to replace a lost pass. My pass does not scan on buses within Merseyside. We can issue up to two replacement passes a year. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. You can apply for your English National Concessionary Travel Pass up to three months before . If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. - Pay once and use it as many times as you like throughout the term. /Subtype/Image Applications for school travel support take 30 working days to process. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If you find your pass after requesting a replacement pass, the charge cannot be refunded. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. This same problem is also common with the letter D and C etc. Where can I send my feedback about my local authoritys services? The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. 00:00, 1 APR 2010. Bus Service Operator Grant Survey 2021-22. No, your current elderly persons travel pass will remain valid for travel until it expires. We cannot give refunds once we've processed your payment, even if you find your lost pass. passport size. For details of all our locations and opening times please click here. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. You can view receipts for payments for up to 6 months. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. We are sorry for any inconvenience caused. Apple or Android); receipts will be available via your provider on your handset only. Typically, this will be the confirmation email . You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. colour. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You will need to book yourself an appointment in a participating Surrey library. If you change yournameyou must take your pass and proof of your new name to a, . We are sorry for any inconvenience caused. Do I need to change my Local 60 + Travel Pass to the new design? Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Updated 01:22, 8 MAY 2013. Replace a stolen disabled person's bus pass online. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? Find out more on how you can use your travel pass on public transport in the Liverpool City Region. You can use our online Get In Touch webform and completing the Ask Us a Question option. Find out more and how to apply on the Merseytravel website. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Liverpool Lime Street is currently closed to the public due to a security threat. Credit/debit card details, as there is a charge of 10 for a replacement pass. /Length 16938 If your photo is unsuitable the application will be refused and you will have to reapply. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Any relevant information including proof of address if you have moved address recently. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Receive 8 points or more under the 'Moving around' or 'Communicating . The replacement pass will be sent to you by post. Telephone: 0151 330 1000 B. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can find more . As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. as the ANPR Camera will only read those approved by the DVLA. Plan your cycle journey on the Cycle Streetswebsite. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. For more details please go to click here to find out which local council issues your pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. /OPM 1 T-FLOW account online at merseytunnels.co.uk. View bus timetables. Plan your journey with the Merseytravel Journey Planner. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. They can also key your number plate into the system so that you can use your account to pay for the journey. Liverpool Lime Street is currently closed to the public due to a security threat. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Renew a bus pass. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Click here to see if your address is within Merseyside. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. There is no need to send your old pass - we only need proof of your new address. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. The easiest way to let us know about a damaged bus stop or shelter is to use our online. >> . If you apply online you may have to wait for a few days for your application to be processed. You can find out more information about the DVLA standards onlinehere. merseytravel birkenhead bus station phone number Tatko na pesmaricu. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. ME14 1XX. They will give you a crime reference number, which you will need to quote when you order your replacement pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. If you prefer, you can let us know about a change in your name byemail to. Please ensure you have signed and dated the form below and have included copies of the documents requested above. << You cannot apply online if you do not receive these benefits. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. My pass is damaged Get weekly Wirral View updates in your inbox. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). This could be a free bus pass, a discounted bus pass or help with travel . The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. You can also replace your stolen bus pass by phoning us on 01634 333 333. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Faulty pass. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. 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