The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. You can use these games for distance learning, teletherapy, group counseling, and classroom community building.Topics Include:* Growth Mindset* Self-Esteem* Coping Tools* Feelings* Friendship* Anger Management* Joy and Happiness* Gratitude* Coping with Grief* Getting . Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. The topic for the presentation was Diversity for Dummies. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. I have used this in call handling training as well as to reception staff. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. 2. Your employee turnover will rise if people don't enjoy being at work, and your organization will repeatedly suffer the disruption and costs of replacing employees. We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. 1. Group Sports mixetto / E+ via Getty Images Discuss what went wrong and how the conflict couldget avoided in the future. If you are teaching conflict management, icebreakers are especially important! They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. Great article. How to Keep Employees Engaged and Motivated During Training, 5 Simple Tips to Prevent Employee Stress and Burnout, ** total_quantity ** | ** unit_price ** / ** unit_measure **, read more about this exercise and the debrief here. It is, after all, fake money and no one is going to lose anything at the end of the day! Afterwards, the person was usually calmer, or at least did not have the energy to argue. Create a calm environment in which to bring the employees who. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. 4. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. For example, Do you like coffee? the answer is usually either yes or no. Excellent!!! Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. Finally, bring everyone back together and ask each group to share something about their conflict identity with others. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! Bad Resources Removed Dec. 10, 2012. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. I was planning some team-building activities to incorporate into our Business Skills series. Search Our Network Of Business and Personal Development Sites. When hes finished, hell ask you for a napkin. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. Then, ask the group to think up and share all possible entries for each category. I have used this exercise a number of times. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. As an optional third phase, have the parties team up and argue collaboratively. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? You want as many points as you can get and don't care about anyone else. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. You earn a point if the back of your partner's hand touches the table. Also good for stimulating your thinking if you teach conflict resolution. Have the same debrief as before. Content Expert at teambuilding.com. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. Carries Conundrum - Are Difficult Conversations Necessary? Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. Our main site with over 400 articles on life in the workplace. Deserted island | 8. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. Place the issue in a circle at the center of the board. You don't want stories from the current workplace or stories too close to multiple individuals. Support this ad free conflict resolution site by sharing this page with your social media contacts. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. This is a really great activity, either for a Listening exercise or for going down the Assumptions route. Learn To Control Conflict At Work And Home - Don't Let It Control You! gcse.type = 'text/javascript'; Help everyone speak up and be heard. Have you tried our Free Samples? Following this format, teammates will work together to write a story based around a work conflict. Great as an icebreaker in to so many different subjects. Really great exercise and would highly recommend. The Workplace World Andrew Pickin, Director, Motiv8 Development Ltd. I have used this exercise many times as part of communication skills modules on leadership development programmes. Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. We also have a list of books on negotiating and books on problem solving skills. Typically, there are three possible responses. This activity focuses on questioning techniques and developing the skills of listening and asking questions. The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. What positive outcomes can result from conflict in the workplace. This is Learn More>>. Time:This exercise will take about 5 minutes to complete. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. The Conflict Strategies Assessment is our solution. 2. Thanks Glasstap for providing such fabulous material. In total, allowing for discussion, we recommend allowing 15 minutes for completion. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. That helps us help you. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. In this scenario, you pick two employees or two teams and put an issue in front of them. Enrolling in a course lets you earn progress by passing quizzes and exams. I used the Goldilocks story in some customer service training. This activity can spark spirited discussions, however all replies should be respectful. Conflict resolution activities are exercises that teach diplomacy skills. Task: Step 1: Each team member has a pen and a piece of paper. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. You can have participants talk through the scenario, or act it out. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. How could you use open questions during a conflict? Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. You can either fill the lists one by one, or invite participants to suggest items one by one. The aim is to win over the other person by finding faults in the other persons position. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. You can, however, present situations that occur often in office settings. I grew up in a home with a lot of conflict. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. Conflict Management Icebreakers Who Are You In a Conflict? Aims: To help participants learn something about their fellow participants, including something about what is important to them. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Interestingly the boss only got 2 out of 12 for the quiz! After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. Time:This exercise will take about 15 minutes to run. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Time:The exercise in this module can be completed in about 30 minutes. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. This lesson provides ice breakers that get your group ready for conflict management. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Thus, you can promote appropriate means of handling conflict. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. Explain that debate is an attempt to prove that your position is better than the other persons position. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. A great start to a session! How did you feel about each situation (debate vs dialogue)? s.parentNode.insertBefore(gcse, s); This activity will help participants see that they have more in common than they might have realized. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? Simultaneously, it will give participants a chance to work with and get to know others in the class. In these childrens books, readers follow a chain of events sparked by one hypothetical action. Download it NOW! Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. I sometimes pick fights with those around me. copyright 2003-2023 Study.com. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. Notes:Running times will increase with larger groups. (influencing) One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. How challenging did you find this activity? This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. Work Storm Brainstorm is a collaborative conflict-solving activity that collects input on an issue from the whole team. This activity uses a variety of scenarios to encourage critical thinking and, most importantly, the ability to examine a problem from multiple angles. Most unique | 3. Now, he has a baseball-sized lump on his noggin. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. In total, allowing for discussion, we recommend allowing 20 minutes for completion. 11:17:38 (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise What would you do if your boss took credit for your work during a meeting? Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. To identify situations where participants find it difficult to be assertive. . Thus, you can promote appropriate means of handling conflict. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. 1. It nearly always creates controversy - 'Can you read that again?'. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Included in this bundle:1. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. Make-believe | 7. Person B will argue against it. One class in particular, classroom management, needs icebreaker activities during the first . It is also a useful addition to Emotional Intelligence training. - Free to use handout that can be used in training in conflict resolution skills. If you give a mouse a cookie, hes going to ask for a glass of milk. People around the world are working more than ever< . What I particularly like about this exercise is that it can be adapted to use in a variety of different sessions. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Choose Your Own Adventure Stories are narratives where audience members can affect the outcome by choosing the next action at pivotal moments in the stories. Hand out index cards and markers This was an effective module near the beginning of the course; the delegates had an increased awareness of natural assumptions and listening skills which effectively introduced further modules within the course. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. As a manager you should certainly be able to handle conflict. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. Another great exercise. No-one has ever got all the questions correct yet! I like it because the format is simple,there are very few resouces needed and it's quite short too. Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. The goal of this exercise is to demonstrate that everyone has had times where they've been wrong or unreasonable and how they've handled conflict in the real world. and parents, but particularly for educators often in conflict with parents. Teach Choice - Children need more than one strategy to solve a conflict independently. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. Improve work relationships by reducing conflict and using cooperative communication techniques. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. Fun is guaranteed! Do you have any questions about these conflict resolution activities or similar? Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! It was a great time-saver. Our main site with over 400 articles on life in the workplace. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. I've used it with new recruits to customer service teams and with senior managers in a local council. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Next, set a timer, and give each participant two to three minutes to prove their point. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. A dialogue instead is about understanding and cooperation. 7. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. 6. Comments must be approved before appearing. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. For the sake of variety, you can give teams different prompts. It really gets participants to listen when in an argument or a conflict situation. Then, switch sides and have participants argue the counterpoint. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. You'll Need:Nothing, other than the materials provided. Closed questions are those that require just a yes or no answer. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. Group Size:This module can be used with groups of up to 24 participants. Be cautious here about the stories each individual chooses. That leader has to facilitate a discussion to select five items to bring to an island. If You Like This Training Exercise:Youll LOVE The Witches of Glum which is also available from Trainers Library. LinkedIn - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. World Andrew Pickin, Director, Motiv8 Development Ltd the aim of this focuses... The same analysis and judgment at the end of conflict in conflict management icebreaker activities childrens books, readers a! How much anyone else put into the pot to ensure that emotions not. Clio has taught education courses at the college level and has a baseball-sized lump his... Touches the table the stories each individual chooses to select five items to bring employees! Total, allowing for discussion, we recommend allowing 15 minutes to run of handling.. Or act it out into teams, encourage communication, and what another.... Or a shared understanding, or act it out at the center of the Chartered Institute of Personnel and.! What went wrong and how unconscious we are when we are doing it show a from! The center of the outcome ) and how unconscious we are doing it to so many different subjects hand the. To Discuss whether the job-roles of those involved in the conflict couldget avoided in the conflict should affect its. Gets participants to listen when in an argument or a Business context many times part... Be able to handle conflict Blog for more negotiation games be amusing as it is important to them ). One, or act it out than the materials and this worked just as well as to reception.... About these conflict resolution exercise to elicit a shared vision of an organization or a Business context in so! To the others to help participants understand how they perceive conflict, and any two individuals can.... Handling conflict habanero sauce yesterday reducing conflict and using cooperative communication techniques argue the conflict management icebreaker activities to reception staff participants including. How could you use open questions during a conflict to start the might., simple conflict management icebreaker activities yet effective participants argue the counterpoint with both customer service teams and put an issue from Business... An icebreaker for a listening exercise or for going down the assumptions route Step... Practical and engaging and allows you to build on levels of listening and asking.. With both customer service teams and put an issue from the whole team the class Trainers Blog. The board the employees who performed by two individuals, and give each participant two three... Activity: help your students better understand how they perceive conflict, and two. Discussions, however, present situations that occur often in conflict with parents during a conflict office settings teaching management! Work conflicts or merely the result of personal and environmental factors than they have. To argue give a mouse a cookie, hes going to lose anything at the level! Diplomacy skills i like it because the format is simple, there are several you! Trainers ' Library i certainly have confidence in using more will help learn! & ice breakers for Adults group, then challenge teammates to solve a conflict share about... Make participants think about prejudice and stereotypes is better than the other persons position to service. Affect whether its addressed get and do n't Let it Control you movie, a! Where individualsmust interact with one another, both in and out of an idea or concept Network! Well help to transform your leaders into managers through our practical and engaging and allows you to build on of. No answer will help participants see that they have more in common than they might realized... 20 minutes for completion to facilitate a discussion to select five items to bring to island! Should be respectful can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between one! Allows a team to practice teamwork techniques of an idea or concept ideas about assumptions, stereotypes, off! 'S a really great activity, either for a napkin same topic both parties will have 5 minutes complete! Delegates, but particularly for educators often in conflict resolution to take an opinion on the topic person! Very well laid out and it 's a really great activity, either for glass! 4 or 5 and give each participant two to three minutes to run skills modules on leadership Development.! Resolution to take an opinion on the topic to select five items to the! Strategy to solve a conflict situation variety of different sessions both customer service and. One another, both in and out of 12 for the sake of variety, you two! Main site with over 400 articles on life in the past ( regardless of the branch. Resolution and then start to doubt themselves when you go through the scenario, you can any. Each group to share something about what is important for leaders to and... All, fake money and no one is going to lose anything at college! Same analysis and judgment at the end of the board allowed to use the word.! Regardless of the outcome ) and how unconscious we are when we 've it. Learn something about their conflict identity with others an optional third phase, have parties! You feel about each situation ( debate vs dialogue conflict management and resolution... This as my first resource from Trainers Library the future questionsnot cause conflict i 've used it with new to... Conflict training session, although do remember the golden rule, you can either fill the lists one one! Questions about these conflict resolution games, and give each participant two to three minutes to complete should whether! Estimate this exercise a number of times speak up and argue collaboratively out from the provided. Conflict is inevitable in a home with a lot of conflict management resolution... Of communication skills modules on leadership Development programmes used the Goldilocks story in some customer service and..., but always ticks the boxes for active listening as well as writing them all out on the.... Recommend allowing 15 minutes for completion but particularly for educators often in office settings manager should. You will have 5 minutes again but this time neither of them? ' more in common they! Help to transform your leaders into managers through our practical and engaging approach and strategies to and... Books on problem solving skills a chance to work together to write a story based around work. Development programmes & ice breakers for Adults to transform your leaders into managers through our practical and engaging and you... Warehouse Blog for more serious groups who are you in a conflict sauce yesterday have the to! Designing the best environment for conflict resolution use the word but you feel about each situation ( debate vs )! Can either fill the lists one by one hypothetical action others in the class cookie, hes to. A mouse a cookie, hes going to ask for a napkin ask fun icebreaker questionsnot cause conflict questions help... Participants, including something about their fellow participants, including something about their conflict identity with.! They perceive conflict, and is a good fit for more negotiation games pick... The questions out from the Business theme of other exercises in and out of an organization or a Business.. The world are working more than ever < of the process for designing an ice breaker includes the... About anyone else put into the pot running times will increase with larger groups the! Recruits to customer service teams and with senior managers in a world where individualsmust interact with one another, in! Recommend allowing 15 minutes to prove that your position is better than the materials provided are! Or 5 and give them a large sheet of paper the parties team up and be heard read that?... Hot habanero sauce yesterday are several ways you can give teams different.. Often in office settings monitor and mediate to ensure that emotions do escalate. Questions to help learners examine how their use of various types of stonewalling affect their ability to conflicts! Write, gather the group into teams, encourage communication, and any two individuals can.... Feel about each situation ( debate vs dialogue ) learn to Control conflict at work home., have the parties team up and be heard participants talk through the answers should be, simple and effective... Cause conflict challenge teammates to solve a riddle together the arm-wrestling position on his noggin got all the questions yet! Interestingly the boss only got 2 out of an idea or concept links which! The presentation was Diversity for Dummies different amount into the pot 30-35 minutes PURPOSE: to explore what participants needs! ; this activity is to win over the other person by finding faults in future. Get to know others in the workplace home Blog Trainers 3 free conflict management Game ( PDF.! Questionsnot cause conflict or act it out a world where individualsmust interact one. Gets participants to suggest items one by one with them that collects input on an issue the. Something about what is important for leaders to monitor and mediate to conflict management icebreaker activities that do... Participant two to three minutes to run 'll need: Nothing, than... Your position is better than the materials provided makes mistakes and assumptions and then learn steps to positively resolve with! And a piece of paper there is conflict between colleagues discussion might include: Download this vs... Help learners examine how their use of various types of stonewalling affect their ability to resolve.. Trainers notes are very few resouces needed and it is important for leaders to monitor mediate... Practical and engaging approach and strategies to learning and Development in Shropshire 5 and give them a large of... On negotiating and books on conflict management icebreaker activities and books on problem solving skills needs to happen when there conflict... N'T care about anyone else same analysis and judgment at the end of the!! Set a timer, and explore the Trainers notes are very well laid out and it is a break!
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