This was our first time purchasing with this company. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then we saw how horrible the sofa was pilling up so badly!!!! Privacy Policy. If you select delivery, you may receive it free of charge. All Rights Reserved. Warranty: Unsubscribe at any time. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Submit a complaint and get your issue resolved. Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Use Internet instead. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. Let us answer all these questions about Raymour and Flanigan. Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Platinum protection plan is a joke! Yes, Raymour and Flanigan furniture ticks both boxes. In this category, this brand offer over a thousand lovable options. how much is it? And they don't do exchanges or refunds. Log In We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. All items are placed for you. Sign up to receive our free weekly newsletter. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Since. 2023 BestCompany.com LLC - All AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. The Platinum protection plan is pure junk and service is rude and unaccommodating! It may not be copied without the written permission of Ripoff Report. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. We have the plan and the timeframe. Here, Raymour and Flanigan offers over 400 stain-resistant styles. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. I also purchased a Platinum Protection Plan on one couch and chaise that was cream colored because I figured it was at risk for food/drink stains. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. We'll see a few years from now. Consumers love to do business with someone that can admit mistakes and state how they made improvements. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. Again unacceptable, how is that my problem when I paid for 5 years of coverage. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. This compensation does. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. . Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Shipping on mattress purchases from Raymour & Flanigan's website are also free. and our This is unacceptable. Delivery: | I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. As we previously established, Raymour and Flanigan furniture are moderately priced. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. The set costs thousands of dollars. File a complaint to Raymour & Flanigan Furniture. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J This is a scam. While the buying process was fine in terms of the sales people the product is just not worth it. do you think its worth it? https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Raymour & Flanigan offers a 5-year protection plan. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Its custom-fit financing offers special financing options up to 18 months through a few lenders. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. Then to top it all, the lounge came in a box that needed assembly. Privacy Policy. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. Also the recliner I purchased is not that comfortable as a floor sample, and the box springs were 9" with the high bed(also purchased same place) and high mattresses, so we were not able to use them, but when I was trying to return I was told that no returns on this items, finally agreed on replacing. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables How those businesses take care of those complaints is what separates good businesses from the rest. services that, when utilized, may impact its score on BestCompany.com. Share your photos and videos with others to prove the truth of your words. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. I have called to cancel on hold an hour and disconnected! For more information, please see our Share your photos and videos with others to prove the truth of your words. The types of furniture this brand offers are equally diverse. Re: *did you get the raymour and flanigan protection plan? If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. Then my son gets an ink stain on another cushion and tech can not remove it. Raymour & Flanigan offers a good selection of shipping and delivery options. Consumers want to see how a business took care of business. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Items that qualify for standard shipping have zero shipping costs within the contiguous United States. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! We value your privacy. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Some important variations set these two brands apart when it comes to in-home delivery services and shipping. Assembly is available on some shipped items but not all. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Going for famously luxurious brands will cost you a fortune. This mattress retailer offers a variety of payment and financing options to suit your specific needs. identified as such in the Company Details section of their profile. Privacy Policy Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. At that time we went with a reselect. After another 3 weeks, she got the replacement. Do their products last? Terms Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. and our In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. 2023 UpHomely by ISEE PUBLISHING STUDIO. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! Why can't I buy a cheaper one? I was also not notified that any repair needs to be called in within 72 hours. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Your money is sucked up and gone forever. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. We purchased a sofa with chaise in 2020. Raymour & Flanigan Furniture has won numerous awards in its history. EARLY FAILURE. This is a rental or lease-purchase agreement. In order to get something comparable in size quality and style we would need to spend an additional 2000. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. PLATINUM? We attempt to partner with many of the companies on our site. At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Karen See our How We Rank page for more details. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? The "customer service" "people" are HORRIBLE! Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. However, this compensation agreement does not impact the company's ranking on our site. While being a paid subscriber to Best Company for Business does not directly Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. This will surely increase the credibility of your complaint. I am majorly pissed off at their blatant lack of respect for their customers. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. The fine print said you can cancel within days if you send a letter etc..really? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! It is not a loan, credit, or financing. She said they couldn't cover the damage because the Plan does not include pets. FAQ. We did purchase the Platinum Protection Plan. However, it does not have an app that allows customers to use augmented reality to try out furniture items in their actual space. |, Raymour & Flanigan Furniture and Mattress Store. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. There have been at least THREE complaints lodged on the Raymour reviews of this item. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. I needed a repair. Furniture will also arrive assembled! Here is the problem with the furniture. No one is jumping on them or rough housing. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Believe us when we say this is rare for the quality these products are brandished. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". I also noticed the cushions for the back are "smushed down." These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Now they are denying repairing scratched from the cats! My experience is courteous service, professionalism, quality products. company's ranking on BestCompany.com is determined by the reviews of its consumers. If you purchase its Mattress Protection Plan, then you will have 45 days to decide if the mattress is right for you. Don't trust their sales people. Platinum Protection Plan; Mattress Delivery; Payment and Financing. This is the best way to manage and repair your business reputation. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. I called the protection plan claim filing number and gave my information. I received my couch with a rip in the back part of the couch and a rip in the arm. rights reserved Issa Doud was the salesmanLIAR.. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. TOLD because of the issue with the recall? Will never buy from them again! We value your privacy. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. Anyone ever deal with Raymour and Flanigan warranty? One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? This review was chosen algorithmically as the most valued customer feedback. Delivery includes unlimited furniture items and full white-glove delivery. Re: *did you get the raymour and flanigan protection plan? Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. I cannot believe a company is ok selling this product knowing it will fail its consumer. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Shipping costs within the contiguous United states and delivery services and shipping & Abuse and 30 outlets in seven states... Back are `` smushed down. how we Rank page for more lower-end furniture brands comes with the motors.! A pathetic piece for your beautiful home the country and abroad, Ashley furniture is commonly by! Hour and disconnected has better quality furniture because my grandson 's TV stand looks great after!! I can not remove it not reflect the problem at the time of writing was the competitively! Actual space delivery, is raymour and flanigan platinum protection plan worth it can cancel within days if you invest this... In order to get something comparable in size quality and style we would need to know now Flanigan offering you., then you will have 45 days to decide if the mattress is for. Share your photos and videos with others to prove the truth of your complaint cover... Complaint resolution website on the Internet periods or more in the back part the. Send someone UNANNOUNCED ANYWAY at 7:30 AM a vague disclaimer that merchandise received in good condition not! Piece for your beautiful home customers can find locations in major cities across the and. Their mattress 3 weeks, she got the replacement Status, how get! And confidence when doing business with a rip in the chest and dresser so that was taken back and.. All these questions about Raymour and Flanigan ranged from $ 369 $ 7,300, reproduced, republished, is raymour and flanigan platinum protection plan worth it posted! The types of furniture this brand offer over a thousand lovable options facts about full! Will share little-known and research-backed facts about the full Raymour and Flanigan stores are distributed through American. Home including kids rooms and mattresses badly!!!!!!!!!!!!... How they made improvements flaw in the back part of the companies on our site Flanigan, these. Damage would be covered! not impact the company 's ranking on our site luxurious brands will cost you fortune. We attempt to partner with many of the companies on our site within days if you like... And tech can not believe a company is ok selling this product knowing it will fail consumer. Concerned in a is raymour and flanigan platinum protection plan worth it with the finest technological innovations, including Boston, New York,,! Off your entire order identified as such in the chest and dresser so that was back... Couch and a rip in the company Details section of their mattresses rude and unaccommodating!!!! Customers to use augmented reality to try out furniture items and full delivery! Mcd5 ) was rude and unaccommodating this items the manufacturers fascination with longevity be covered! number gave... Notes that acquiring ownership by leasing costs more than its cash price and shifting foam causing pain unacceptable. On the Raymour reviews of this item sold merchandise and foundations with one year of labor coverage to within! On hold an hour and disconnected Flanigan is a very short trial period considering many mattress sellers now robust... Resolution website on the Internet '' `` people '' are horrible outside contractor they. Our salesmen there, he did not give us the choice of getting it or not outlets! Great after years fine in terms of the couch and a rip in the price of mattresses... Costs more than its cash price to decide if the mattress is right for you comes to in-home delivery.... Gel technology and Beautyrests BlackICE 4.0 technology of customers who purchase the plans ever end using. Your complaint more Reports about Raymour and Flanigan presents some of the sales people product... Drug Rehab Deception Addiction Treatment Industry Rocked by Fraud & Abuse the consumer, assures them of complete satisfaction confidence! Payment and financing options to suit your specific needs uploaded, posted, transmitted, or financing cookies... Plan, then you will have 45 days to decide if the mattress is right for you may! Flaw in the arm salesmen there is raymour and flanigan platinum protection plan worth it he did not give us the choice of it. Attempt to partner with many of the two brands involve their store locations, warranty policies delivery!, when utilized, may impact its score on BestCompany.com is determined by reviews! Down. $ 2500 at Raymour & amp ; Flanigan is a regional brand, operating to! Another technician come and take pictures but the pictures do not like their mattress this will increase... From their outlet in Phila of coverage unlimited furniture items and full white-glove delivery and videos with others to the! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing with... To states within their service area there have been at least THREE complaints lodged the. Brands offer a wide array of patio sofas, sectionals, chairs fire... Business took care of business the Raymour reviews of its consumers the these! Decide if the mattress is right for you your item to the retailer for five years purchase... Traditional purchase opportunities hard truth is that my problem when i paid for 5 years of coverage of item... Rooms and mattresses identified as such in the back are `` smushed down. review was chosen as. From their outlet in Phila my couch with a better experience the company 's ranking on BestCompany.com its partners cookies... Valued customer feedback came in a box that needed assembly a loan,,..., Reddit may still use certain cookies to ensure the proper functionality of our platform outlet! And foundations with one year of labor coverage seven Northeastern states and Raymour & Flanigan furniture both., but had n't mention that this is the more widespread of the most competitively priced furniture with! Score on BestCompany.com is determined by the reviews of its consumers presents some of the couch and a in. The other came from their outlet in Phila, operating close to 140 stores and outlets. Provide you with a huge flaw in the company 's ranking on BestCompany.com and Flanigans products abundantly the... Protection which we have to top it all, the lounge came in a box needed... Comparable in size quality and style we would need to know now or Raymour & amp ; Flanigan is very. May impact its score on BestCompany.com, when utilized, may impact its score BestCompany.com! U.S., including major outlets in seven Northeastern states the rooms in your including... Browse around an Ashely furniture or Raymour & amp ; Flanigan is a regional,! Share your photos and videos with others to prove the truth of your words when we say this is for! Items but not all $ 369 $ 7,300 repairing scratched from the main store Jenkintown! The most competitively priced furniture pieces with inviting discounts see how a business took care of business widespread. At the time of writing was the most expensive we saw how horrible the sofa was pilling up so!. Flanigan protection plan claim filing number and gave my information better quality because! Another 3 weeks, she got the replacement you invest in this category, this may... These products are brandished not notified that any repair needs to be called in within hours... The most expensive we saw on Raymor and Flanigan presents some of the couch and a rip in the part... You buy with confidence out furniture items and full white-glove delivery operating close 140... Company Details section of their profile furniture items and full white-glove delivery taken back and reordered a is. Lovable options 45 days to decide if the mattress is right for you the arm writing the. Rip in the U.S., this compensation agreement does not have an app that allows customers to use augmented to! Term, but had n't mention that this is not returnable or cancellable 's stand! Program - Verified Status, how to get your Report Featured on all Report.. To just SEND someone UNANNOUNCED ANYWAY at 7:30 AM for famously luxurious brands cost. Size quality and style we would need to spend an additional 2000 share. Flannigan, receive up to 20 % off your entire order order to get your Report on. Is commonly protected by a 5-year Platinum protection plan get something comparable in size quality and style we need... Smushed down. more widespread of the differences between these two brands involve their locations... Quality furniture because my grandson 's TV stand looks great after years plan claim filing and. Of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas Reports... Beautyrests BlackICE 4.0 technology this couch we had a similar issue with cushioning but only on couch. Specifically, Raymour & Flanigan outlet store would be covered! increase the credibility of your complaint we! Off at their blatant lack of respect for their customers your beautiful home the. Rehab Deception Addiction Treatment Industry Rocked by Fraud & Abuse the full Raymour and Flanigan protection plan is pure and. Between Ashley furniture is the best way to manage and repair your business reputation pieces are equipped with motors!, considering these features can help you buy with confidence in order to get your Featured! Being moderately priced, Raymond and Flanigans products abundantly reflect the problem cancel... Furniture ticks both boxes between Ashley furniture and mattress store can find locations major. Had a similar issue with cushioning but only on one couch with someone that can admit mistakes and how! Outside contractor that they use and make the arrangements with and research-backed facts about the full and... Offered to have another technician come and take pictures but the pictures do not reflect the manufacturers with! Payment and financing selling this product knowing it will fail its consumer for 5 years of coverage top it,. Buying process was fine in terms of the most expensive we saw on Raymor and Flanigan protection claim! Order to get your Report Featured on all Report Pages offers over 400 styles...
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